kaijielaisi.com offers a 3-year warranty on electric bicycle frames and a 1-year warranty on parts (*including parts purchased separately by the customer). The warranty period begins on the date the package is delivered to the customer.
If any part of the product you receive has a quality issue, we will send you a replacement free of charge (the warranty covers all defects caused by KAIJIELAISI). For more information, please contact us via live chat or email our customer service support team at info@kaijielaisi.com).
All components (such as batteries or rear racks) can be purchased separately in our store. KAIJIELAISI e-bikes can be easily repaired by replacing damaged parts. For e-bikes still under warranty, we will always perform a fault diagnosis and ship replacement parts free of charge. Shipping costs for replacement parts are covered under the warranty.
We will respond to all inquiries within 1–2 business days (excluding holidays).
Note:
Stolen e-bikes are not covered under the warranty.
Videos or photos serve as necessary evidence to be provided to our after-sales service department.
Notes: the following conditions are not covered by the warranty.
1. Water damage to the battery, motor, and controller.
2. Man-made damage, self-modification, collision damage of spare parts, etc.
3. Tire puncture by sharp objects.
4. Test and dispose of the e-bike for sale.
5. Products or accessories that are beyond the warranty period.
6. Improper use by the user resulted in damage to the bicycle and failure to follow the terminal’s instructions for repair and maintenance.
7. Poor and damaged due to natural disasters, man-made disasters irresistible forces, or chemical attacks.
8. For accessories that do not need to be returned
9. Damage caused by modification or addition or subtraction of other accessories
10. It is a vulnerable or consumable item in normal use ( accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, or normal wear and tear.