FAQs

Q: Will My Parcel Be Charged Custom Duties and Taxes?

A:Note to all Customers: All taxes and Customs fees will already be paid. You pay only what you pay at checkout.

Q: Can I Amend My Order Once the Order is Being Processed?

A: We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.

Q: What If I Change My Mind and Don't Want to Accept Parcel?

A: If you do not accept or sign for the package when it’s delivered to your address, we will ship the package back to one of our warehouses. Please note that you will be responsible for the delivery and return costs. For more information on our return policies, please go to our "Return & Refund Policy" page or contact us by Whats APP
+8617826019089 or E-mail (info@kaijielaisi.com).

Q: Do I need to Pay Immediately After The Order is Placed?

A: After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.

Q: Does The Bicycle Come With A Charger?
A: The product will be equipped with a US standard charger.

Q:Does It Have Cruise Control Mode?
A: Yes, please reach out to us to send a video operation ofsetting the cruise control mode.

Q:How long does it take to charge?

A:Approximately 6–8 hours for a full charge.

Q:What is the range per charge?

A:Varies by model and terrain; V3 up to ~60 miles, V3 PRO/K801 up to ~80 miles.

Q:Do I need a license to ride?

A:Requirements vary by country and state. Please check your local regulations.

Q:What's included in the box?

A:Ebike, battery, charger, and basic tool kit.