At our electric bicycle factory, we are committed to ensuring that your order is processed and shipped to you in a timely and efficient manner. Please review the following shipping policy to understand our processes and procedures.
Order Processing:
Upon receiving your order, we will process it within 2 business days.
Customized or special orders may require additional processing time.
Shipping Methods:
Shipping via fedex, with delivery times varying based on your location, Generally 2-7 days shipping time（Business days）.
Expedited shipping options are available for an additional fee. Only delivery to US.
Shipping Rates:
Free shipping for all products in US.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
Please note that tracking information may take up to 24 hours to update after shipment.
Shipping Damage or Loss:
In the event of shipping damage or loss, please contact us immediately to initiate a claim and resolve the issue.
We may require documentation, including photos, to process a claim for damaged or lost shipments.
Delivery Acceptance:
Upon delivery, please inspect your package for any signs of damage or tampering before accepting it.
If you notice any issues, please make a note on the delivery receipt or refuse the shipment if necessary.
If you have any further questions about our shipping policy, please contact our customer service team Email: kaijielaisi@hotmail.com for assistance. Thank you for choosing our electric bicycle factory for your transportation needs.
Sincerely,
kaijielaisi