Thank you for choosing our electric bike products. We want to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand your rights and options.
Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date. The product must be in its original condition and packaging to be eligible for a return. You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
Refunds
Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be automatically applied to your original method of payment within a reasonable period.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact our customer service team for further instructions. Email: kaijielaisi@hotmail.com
Refund Exceptions
Certain items are not eligible for a return or refund, including gift cards, downloadable software products, and personalized items.
Warranty Claims
If you believe your product is defective and covered by our warranty, please refer to the Product Warranty section of our Terms of Service for instructions on how to submit a warranty claim.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer service team for assistance. Email: kaijielaisi@hotmail.com .We are committed to providing a positive experience for every customer and will work to resolve any issues promptly and fairly.
By making a purchase from our electric bike factory, you agree to adhere to the terms and conditions of our Return & Refund Policy. We reserve the right to make changes to this policy at our discretion.
Thank you for your understanding and cooperation. We appreciate your business and hope you enjoy your electric bike products.